This policy covers orders placed through the service and describes, in general terms, how requests concerning returns, refunds, exchanges, and damaged or faulty items are usually reviewed. The intent is to keep the process as clear and uncomplicated as possible, while still allowing each request to be considered on its own circumstances.

Unless stated otherwise, a return request may be submitted within 30 calendar days of delivery. For a request to be considered, the item should ordinarily meet the following expectations:

• The item remains unused, unwashed, and in a condition suitable for resale
• Original tags, labels, and packaging are kept where relevant
• The item has not been marked or designated as a final-sale product
• The return shipment is dispatched before the end of the applicable return window

Important Exception

Customised or personalised items are generally not eligible for return, unless they arrive damaged or display a manufacturing defect.

A return request can usually be started in three general steps:

1. Contact Support Submit a request through the support options offered inside the service. Please include the order reference and a short explanation of the reason for the return.
2. Obtain a Return Authorisation Reference The request will be reviewed and, where relevant, a return authorisation reference together with further shipping instructions will be provided. Parcels sent without a valid reference may not be processed.
3. Pack & Send the Item Once the reference has been received, securely repack the item and send it to the return address provided during the process. Original packaging is recommended where available.

• Return shipping costs are generally borne by the buyer where the item is intact and the order was fulfilled correctly
• Tracked shipping or additional insurance is strongly recommended to reduce the risk of loss or damage in transit

Once a returned item has been received and inspected, an approved refund will normally be issued to the original payment method.

• Please allow approximately 7 to 12 business days for the funds to become visible on your statement
• Actual timing may vary depending on the bank or payment provider involved
• Original outbound shipping charges are generally non-refundable, except where the item was defective or an incorrect item was sent

If the same product is needed in another size, colour, or variant, an exchange may be requested within the standard 30-day return period:

• Eligibility: the item should remain unused and retain all original tags and packaging where relevant
• Process: the same general return workflow described above should be followed
• Fulfilment: after the returned item has been inspected, the requested replacement variant may be dispatched where available

For hygiene, safety, and general handling reasons, the categories below are normally not eligible for return or refund:

• Custom engraved or personalised products
• Physical and digital gift cards
• Intimate apparel and swimwear, unless unworn and with all tags attached

If clarification is needed regarding return conditions, refund timing, or exchange requests, support may be reached through the contact options made available inside the service. A reply is normally provided within a reasonable timeframe during regular operating hours.